Any shipping charges on your original order are non-refundable.Please contact your local post office to settle a claim or track package.
Maxwell is not responsible for any lost or stolen packages once marked as "delivered".If we don't hear back after sending an email with 48 hours we will auto send you a gift-card for your return. Once we receive the items we will email you and let you know!Ģ-See how you would like to move forward with your return. A store credit may be issued and the item can then be repurchased using that credit after item has been received back to us. *See description above of qualifying items.ĭue to inventory levels, we do not do exchanges. We will not contact you about any items returned to us that do not qualify for a return. Please contact Customer Service at to inform us of the damaged item(s).Īll purchases made on discounted or sale items are FINAL SALE. Any defective or damaged items must be reported to us by email within 3-days of receiving your delivery. Always try shoes on carpet, as they scuff easily. Shoes must be returned unworn and in original box.inclosed in proper shipping package. Shoes need to be sent back in original box, box in good condition.Please Note: A $8.95 fee is deducted from your refund balance for postage & processing fees. We will not accept anything past 30-days. Anything received after the 10-day window will be issued back as STORE CREDIT only.To request a return label please email Then drop it off at your local post office.(we allow up to 48 hours) Form the date we emailed the return label to you to get it in the mail and off to us! To qualify for a refund, you will have 10-days from the date USPS tracking shows your order was delivered to you. Include your NAME & ORDER # on the return package.Please allow 24-48 hours (Mon-Fri) for a return label to be emailed to you.To return an item(s) please read the guidelines on this page and then email us at for a return shipping label to be emailed to you. All Sale items and or discounted items are store credit or final sale! Please email for qualifications!
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